FLS MOBILE FLOW EDITION

Dynamic real-time scheduling with a permanent connection to your employees.

FLS MOBILE FLOW EDITION

Our Idea: Our goal is to revolutionize field service management with a mobile solution that harnesses the power of digitization. FLS MOBILE FLOW EDITION supports your on-site employees by providing quick and easy tools without adding extra workload.

In addition to facilitating transparent, paperless call processing, the FLS MOBILE App (FLOW EDITION) enhances efficiency throughout the entire process. This allows your field service team to focus on what truly matters – ensuring customer satisfaction.

From sending notifications about the engineer's arrival or delivery at the customer’s premises via text message to offering live on-route tracking, we minimize waiting times for your customers.

Our dynamic route scheduling feature (FLS Real-Time-Scheduling) ensures maximum agility, allowing even same-day and ad-hoc requests to be seamlessly integrated into the route schedule.

The Next Level: We bring fully digital workflow processes to your fingertips with the FLS MOBILE FLOW EDITION.

Are you currently modeling your processes using the BPMN standard, or planning to do so in the future? Now, you can effortlessly transfer these processes to your field service app. Our solution provides an intuitive and user-friendly integration of your field service, tailored to the specific queries and process steps required for each individual service case.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set: Easily map and flexibly compile workflow processes using the BPMN standard. This tool set allows for rapid and compact digitization of processes.

• User and Role Reference: Offers clear, simple, and self-explanatory user guidance that supports the skill set of the engineer/driver and minimizes the potential for errors during execution.

• Data Transmission: Sends all necessary data for deployment (customer master data, object data, material data) to the engineer’s device, supporting offline, online, and hybrid scenarios.

• GIS Mapping: Integrates with mapping services like Google Maps or individual GEO systems.

• Partner Integration: Easily integrates partners and service providers via link sharing.

• Staff Radar: Displays nearby engineers, allowing them to see the locations of colleagues who can assist with a call.

• Push Notifications: Sends notifications to engineers, especially in emergencies.

• Automated Customer Notification: Informs customers of the estimated time of arrival (ETA) at a specified time (e.g., 30 minutes before the appointment) via text message or email; also offers live on-route tracking.

• On-Premise Data Recording: Records call and feedback data on-site, both online and offline.

• Appointment Scheduling: Allows independent, binding appointment agreements by the field engineer, which are considered in FLS Real-Time-Scheduling.

• Documentation: Records checklists, reports, and changes to master data.

• Information Provision: Supplies all necessary information, including the scope and content of work, deadlines, and customer and machine or system data.

• Real-Time File Exchange: Enables the exchange of photos and documents in real time; files in common formats (photos, Word, Excel, PDF) can be attached to a call and directly transferred to your ERP/CRM system.

• Customizable Reports: Offers individually designable customer and call reports.

• Audit-Proof Signatures: Records signatures after the engineer’s deployment for both customer and engineer in an audit-proof manner.

• Mobile Time Recording: Manages activity and absence recording on the go.

• Mobile Materials Management: Includes van stocktaking, allowing used materials to be booked and reordered directly in the app; also records transparent material exchanges between colleagues via FLS MOBILE.

  • Displays and manages material groups, material locations, storage facilities, and inventory at storage locations.
  • Handles serialized materials.
  • Books material movement.
  • Processes purchase or restock requests.

For questions or additional information, call us at +49 431 239 710 or email us at: [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to experience these enhancements!